We know how stressful accidents can be.
That’s why we take your stress away in 4 easy steps:
Report damage to insurance company
Schedule an appointment
Drop off vehicle & pickup rental
Pick up your vehicle
What do you need to know about being in a collision?
If you have been involved in an accident, you will need to contact your insurance agent/broker and then call your local CK Collision Centre for assistance.
We’re Here to Help
One of our managers or administrators will gladly assist you with towing, estimate appointments, rental car arrangements and any other questions you might have regarding the repair process.
See all the ways we can assist you on our services page
How long does it take for an estimate? What does it cost?
The average estimate will take between 15 and 30 minutes for a complete diagnosis of your vehicle. Estimates are free.
When do I pay my deductible?
Your deductible is paid to CK Collision Centres when your vehicle is completed and you pick it up. We take cash, Visa, MasterCard and Debit.
Why is it that the paint on bumper covers sometimes looks lighter or darker than the paint on the rest of the car?
This is a great question, and we do our best to educate our customers on this issue before their vehicle is painted. Many vehicles — even brand new vehicles in the showroom — have a colour variance from the bumper covers to the rest of the body panels (other non-metal pieces, such as the rocker panels or door handles might also appear lighter or darker). The technical term for this issue is called “metamerism”, and more info can be found at http://en.wikipedia.org/wiki/Metamerism_(color), particularly under the “metameric failure” section. Essentially, different light sources and angles will alter the perception of a colour match (illuminant metameric failure), along with the physiological make-up of each observer (observer metameric failure). So it is true that if two people look at the same panel, one might see a colour match, while the other believes that the colour match is unacceptable! At The CK Group, we have access to the latest colour-matching technology, and we continually strive to meet and exceed the industry standard for refinish appearance.
My insurance company has requested a Checkpoint Inspection. What is it? How long does it take?
A Checkpoint Inspection simply verifies that the vehicle in your possession matches the information under the insurance policy. A manager will take 5 photos of the inside and outside of your vehicle and fill out a simple form. Both you and your insurance company will get a copy. The process takes about 10-15 minutes. You must bring: an insurance policy number, ownership, and a valid driver’s license. Important note: Checkpoint Inspections cannot be completed in the rain as this distorts the photographs. Please plan your trip accordingly.